Key responsibilities
Revenue Growth: Growing revenue through upselling, cross-selling, and renewals.
Relationship Building: Establishing trust and building strong relationships with key stakeholders.
Customer Advocacy: Representing the customer's interests and ensuring their needs are communicated effectively within the company.
Strategic Planning: Collaborating with customers to understand their long-term goals and aligning our products to meet those goals.
Contract Management: Handling contract negotiations, renewals, and any changes to the customer's subscription or service agreement.
Customer Feedback: Gathering customer feedback and insights to drive product improvements.
About Echobox
We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Guardian, Condé Nast, Le Monde, The Sydney Morning Herald and The Times.
After the successful launch of our second product, we are preparing to launch more new features in the coming quarters, and are expecting our commercial team as we scale the company.
Do you think you have what it takes to be part of Echobox? We'd love to hear from you.
Required Skills and Experience
Fluent written and spoken English
Native written and spoken Spanish
5+ years of experience in a Customer Success or Account Management role
Experience managing and leading others in a professional environment.
A customer-focused mindset, putting customer experience first in every action you take
Track record of using data and reporting to guide decision making
The ability to translate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
A natural problem solver who is able to dissect an issue and develop a plan to address this
Preferred Skills
Experience working in a fast paced B2B SaaS organisation
Excellent organisational and analytical skills, with proven ability to take initiative and build strong, productive relationships
An interest in artificial intelligence and the future of the publishing industry
Native written and spoken Portuguese
Benefits
We pay competitive salaries to all employees. We have monthly team events (dinner, bowling, karting, poker nights, board-games etc.) for our team to get to know each other outside of work. In addition, our global employees enjoy regular company-wide virtual activities, such as online poker evenings and fortnightly coffee catch-ups, for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get local benefit contributions, the latest tech and a generous annual leave allowance.