Customer Insights Executive (London)

London, United Kingdom   |   Full Time

You will work closely with our sales team to help meet the day to day business needs of Echobox. This includes supporting our Regional Directors with lead generation, pipeline management, preparing presentations, organising meetings and conducting research. You will analyse client behaviour, respond to support queries and liaise with our technical team to ensure our clients have the best possible experience when using Echobox. You will become responsible for on-boarding and training new clients.

Key Responsibilities:

  • Enable our Regional Directors to close more deals by preparing meeting materials, understanding client needs and analysing how our customers use our product.

  • Contribute to our revenue growth by identifying, researching and contacting potential leads.

  • Increase our knowledge of potential customers by collecting and analysing data on the publishing industry.

  • Contribute to the effective functioning or our sales team by assisting our VP Sales and Regional Directors with a variety of social media, research, administrative and operational tasks.

  • Help our clients by answering non-technical support queries and escalating technical issues to our tech support team.

  • Ensure that new clients use our software well by conducting in-depth onboardings and training sessions.

About Echobox:

We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.

Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work. 

Do you think you have what it takes to be part of Echobox? We'd love to hear from you.

About our work:

To get a better insight into the kind of technical work we do, check out our open-source project on Github (, our data showcases ( and our YouTube content on Microservices (


Minimum Academic Qualifications:

  • 2.1 degree from a top tier university

  • Fluent written and spoken English

Required Skills and Experience:

  • Strong knowledge of Google Slides, Sheet and Docs (or equivalent)

  • Attention to detail

  • An ability and desire to learn new skills quickly

  • Genuine passion for technology

  • Self-starter, ability to work with limited supervision, multi-tasker

  • Strong analytical, assessment and problem-solving skills

  • An ability to use data to help guide decision making

Preferred Skills:

  • Additional language skills

  • Experience in account management or sales support; or

  • Experience with lead generation and research; or

  • Experience as an administrative assistant, office manager or similar role

  • Knowledge of Salesforce, Quickmail and/or

  • Knowledge of SupportHero and/or Zendesk

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