Customer Success

Customer Success Manager (Spanish speaking) (Location: Global) (Remote)

London, United Kingdom   |   Full Time

Please note, this is a fully remote role. The successful candidate can be based anywhere within +/- 2 hours CET to allow them to interact with the relevant client base. The successful candidate must have the native language ability to interact with the Spanish market.

Key Responsibilities:

  • Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption rates

  • Monitor customers’ KPIs to drive the usage of our products

  • Help communicate customers’ needs to the Product team and help shape our product roadmap

  • Contribute to overall success of customers, including upselling, onboarding, configuration, product adoption, retention and growth. 

About Echobox:

We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Guardian, Condé Nast, Le Monde, The Sydney Morning Herald and The Times. 

After the successful launch of our second product, we are preparing to launch more new products in the coming quarters, and are expanding our commercial team as we scale the company. We’ve doubled our headcount in the past 12 months and are looking to increase it by a further 100% in the next 12 months.

Do you think you have what it takes to be part of Echobox? We'd love to hear from you.


Requirements

Minimum Academic Qualifications:

  • A degree from a top-tier university

  • Fluent written and spoken English

  • Native written and spoken Spanish

Required skills and experience:

  • 2+ years of experience as a Customer Success Associate, Customer Success Manager, Account Executive, Account Manager or other related role. 

  • A customer-focused mindset, putting customer experience first in every action you take

  • Track record of using data and reporting to guide decision making

  • The ability to translate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people

  • A natural problem solver who is able to dissect an issue and develop a plan to address this

Preferred:

  • Previous experience in a SaaS company

  • Familiarity with the publishing industry

  • An interest in social media and proven ability to grow a social audience across different platforms

  • Experience using Tableau

  • Experience using Zendesk

Benefits:

Our employees enjoy free breakfast every day, coffee, drinks and snacks all day, everyday. Every Wednesday, we order food for our weekly team lunches where everyone gets together for an hour of fun. We have monthly team events (dinner, bowling, karting, poker nights, board-games etc.) for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get pension contributions, the latest tech, generous annual leave and an amazing office with a balcony overlooking Notting Hill.

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