Customer Success

Business Development and Customer Success Associate (Japanese-speaking)

Sydney, Australia   |   Full Time

Business Development and Customer Success Associate 


This is a fully remote role. The successful candidate must be a native Japanese speaker to be able to interact with the Japanese market. The role will also involve engaging with other clients in the APAC region so the successful candidate can be based anywhere in Asia, as long as they have the right to live and work there without requiring visa sponsorship.


Key Responsibilities

  • Identifying and prioritising potential sales opportunities and key prospects within assigned territories

  • Supporting the sales team by initiating new client relationships and following up on new business leads

  • Provide responsive, empathetic and outstanding support to our customers, including through onboarding, product training and consultation to new and existing clients.

  • Ensure subscription and support renewal rates are high due to excellent client satisfaction and adoption.

  • Resolve common customer questions related to social media, integrating with and using Echobox products.

  • Improve the ways in which customers can help and train themselves through our knowledge based and online resources.


About Echobox


We are a fast-growing, research-driven company offering artificial intelligence based solutions that help businesses overcome content-related challenges. Using novel machine learning techniques, we are revolutionising the content industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Guardian, Condé Nast, Le Monde, The Sydney Morning Herald and The South China Morning Post.


After the successful launch of our second product, we are preparing to launch more new products in the coming quarters, and are expanding our commercial team as we scale the company. 


Do you think you have what it takes to be part of Echobox? We'd love to hear from you.


Required Skills and Experience

  • Excellent communication and interpersonal skills 

  • Self-starter, ability to work with limited supervision, multi-tasker

  • You are a natural problem solver

  • An ability to use data to help guide decision making

  • Strong analytical, assessment and problem-solving skills

  • Fluent written and spoken English

  • Native Japanese language skills 


Preferred Skills 

  • Familiarity with Salesforce

  • Previous experience in a SaaS company

  • Experience using Tableau

  • Experience using Zendesk


Benefits


We pay competitive salaries to all employees. In addition, our global employees enjoy regular company-wide virtual activities, such as online poker evenings and fortnightly coffee catch-ups, for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get local benefit contributions, the latest tech and a generous annual leave allowance. 


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